GENERAL TERMS AND CONDITIONS
                                                          
The primary guest must be at least 18 years of age to be able to check-in the Apartment.
It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Driving License, Voter ID Card, and Passport. Without valid ID the guest will not be allowed to check-in.

PAN cards are not accepted as a valid ID card.

Stay of 1 child up to 5 years of age is complementary without the use of extra mattress. Breakfast charges may be applicable for the child.

Requirement of an extra mattress will be treated as a third occupancy.

Pets are not allowed in the Apartment premises. ( Contact To Customer Care )

Should any action by a guest be deemed inappropriate by the Apartment, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.

A discounted booking cannot be modified. In case of early check-out for such a booking, no amount will be refunded.

Certain destinations may have different policies for specific times during the year.

Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.

Certain policies are booking specific and are informed to the customer while making the booking.

                                 BOOKING EXTENSION POLICY

Extension of stay would be provided on current room rates, subject to availability.

Current room rates can be different from the rates at which the rooms were booked.


                                   CANCELLATION POLICY


Cancelling an Syening Apartment is as fast and easy as booking one.

We would love to host you but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds. Our standard check-in time is 12 noon.

​For bookings up to 3 rooms -

Cancellation Time    Cancellation Fee
24 hours or more prior to check-in time    Free cancellation (100% refund)
Less than 24 hours before check-in time     One night’s booking amount
On the date of check-in

In case you decide to cancel a booking after check-in time or do not show up at the Apartment, charges for the first two nights or the complete booking amount, whichever is lower, shall be deducted.

Mid Stay Cancellations

In case you decide to shorten your booking post the check-in date, you will be charged for the next 24 hours after the official cancellation. Money for the remaining nights will be refunded.

Cancellation Time    Cancellation Fee
30 days or more prior to check-in date    FREE Cancellation (100% refund)
Between 10 to 200 days of check-in date    50% advance amount
Less than 15 days of check-in date    100% advance amount
On the date of check-in

In case you do not show up at the Apartment, no refund is applicable on the booking.
How to Cancel

You can cancel your booking using our website . You can also call us on +91-9042651652 OR 8019658618 OR Via Mail Us : bookingcancelation@syening.in   to cancel your booking. The applicable refund amount will be credited to you within 4 working days. However, it may take an additional 5-10 working days to reflect in your account, depending on the processing time taken by your bank, in case of cancellation amount being higher than money already paid by customer.

PAYMENT POLICY
For bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis. Hotel will be unable to provide further accommodation prior to settlement of the outstanding amount.
For bookings of more than 1 Months , guests have to settle all outstanding payments on a Monthly Basis Checking Time. Apartment will be unable to provide further accommodation prior to settlement of the outstanding amount.

EARLY CHECK-IN AND LATE CHECK-OUT
Early Check-in​ (subject to availability) -

Our standard check-in time is 12 noon. Early check-in is subject to availability and cannot be confirmed in advance. Extra charges will apply as per the below policy:

Check-in Time    Early Check-in Charges
Before 6 AM    100% charges for one day payable as per room rates of the previous day
Between 6 AM and 10 AM    30% charges payable as per room rates of the previous day or INR 400, whichever is higher.
Between 10 AM and 12 Noon    Complimentary
The above does not include charges for breakfast.

Late Check-out ​(subject to availability) -

Our standard check-out time is 11 AM. Late check-out is subject to availability and cannot be confirmed in advance. Extra charges will apply as per the below policy:

Check-out Time    Late Check-out Charges
Between 11 AM and 1 PM    Complimentary
Between 1 PM and 5 PM    50% charges payable as per room rates of the next day or INR 500, whichever is higher.
After 5 PM    100% charges payable as per room rates of the next day
APARTMENT SPECIFIC POLICIES

Apartment specific amenities are captured on the website . Guests are advised to refer the same while booking.
Apartment  in remote locations may not have Wi-Fi connectivity due to unavailability of network in those regions.

In Our Apartment, due to local conditions, unmarried/unrelated couples Strictly Not allowed to check-in.